Business Support Manager at Snaphunt Pte. Ltd.
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Associate - Customer Success - Talent Acquisition Services Firm (1-4 yrs)
- Join a market leader within Other Services
- A role that offers a breadth of learning opportunities
- Fantastic work culture
Our client provide a variety of talent acquisition services through our domain expertise established for decades that help our clients in IT and non IT industries find talent and improve skills.
The Job:
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
Ideal Candidate:
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Customer Success or Helpdesk/Technical Support role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have excellent communication and interpersonal skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
