Customer Success Associate (Tamil / Kannada Speaking Preferred)

The Company is looking for a high performing Customer Success Associates to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.

He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Relationships building, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities :

- Achieve repeat sales and wallet share targets

- Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio

- Key focus on customers who have churned and how to win them back

- Market intelligence inputs for pricing and activation

- Design and execute plan for outbound calling for sales conversion

- Enrich and maintain customer profile and update status in CRM

- Mine clients for referrals

- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs

QUALIFICATIONS & COMPETENCE REQUIRED :

- BE/B. Tech/Bachelor`s Degree required from a premier institute. Selective very strong candidates with relevant experience will be favored

- 1+ years of key account management/sales experience in B2B segment will be preferred (pre or Post-Graduation)

- Experience meeting customer needs, building customer relationships and knack for closing sales

- Strong communication & interpersonal skills

- Self-starter and driven

- Language Skills: fluent in English. Knowing Tamil/Marathi an added advantage

- Knowledge of sales principles and practices.

- Customer service Acumen.

- Desire to exceed growth, and working in a fast paced environment.

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