Associate - Customer Success - IT (1-3 yrs)
Customer Success Associate
Location : Chennai, Tamil Nadu, India
Experience : 1-3 Years
Must Have :
- Customer Service
- Enterprise/SaaS
- Handles 250-300 Customers
Job Description :
- Be the Single point of contact for your customers post-sales.
- Training and on-boarding customers.
- Build a relationship with your key accounts and the stakeholders, and ensure customers
- Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful.
- Conduct quarterly business reviews with your customers.
- Initiate regular meetings with your customers.
- Showcase newly released features and maximize the usage of relevant features.
- Share the product roadmap with the customer when needed and help the product team with early feedback.
- Collect customer requirements/feedback and bring that back to the product and engineering team.
- Monitor user/account health score
- Identify upsell opportunities and ensure renewals.
- Control churn.
Skills Required :
- 1-3 years of experience in SaaS or software product company in a customer-facing role.
- Active listening skills and Effective communication.
- Excellent verbal and written communication skills.
- Strong empathy for customers and passion for growth.
- Result-oriented and has great attention to details.
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