Operations at Bridgepoint Capital N.V
Views:23 Applications:9 Rec. Actions:Recruiter Actions:9
Associate - Customer Success - IT (1-2 yrs)
- Customer Success Associate (CSA): The CSA is the keeper of the customer at Lead Simple. They know the ins and outs of the product and are excellent communicators. They turn problems into opportunities and leave customers feeling satisfied that they got the best possible outcome in any situation.
Expectations for your first 90 days :
- Track & surface common customer requests & feedback
- Communicate crisply
- Maintain a high degree of of customer satisfaction
- Demonstrate ability to embrace new technology
- Learn quickly
- Be proactive
A day in the life of :
- Track customer requests and effectively communicate the details to our internal teams
- Manage performance metrics for response times within standard
- Resolve customer issues efficiently and communicate in a clear and concise manner
- Demonstrate clear knowledge of our product to clients
- Continuously update educational resources documentation
- Recommend service and product enhancement by providing actionable insights
- Collaborate and provide value in team meetings
- Develop skills necessary to manage a high volume of client implementation projects
- Consult with and build custom software solutions for our clients
Benefits :
- Monthly Friday Free Day
- Company Holidays
- Additional Paid Time Off
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and relaxed work environment with smart, caring people
- Location independence (within a few hours of Pacific Standard Timezone)
- Mission driven company and values-based culture
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
