About the job :

- We are looking for a dynamic candidate who has proven customer success experience in augmenting customer adoption, minimizing churn rates, and turning customers into product champions.

- This individual will work closely with the Technical Teams and act as a bridge between various teams to make sure that our students are up for success. This individual will also be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes.

- The candidate should have keen observation, focus on details and strive for student success and satisfaction. Also, we are on the lookout for an individual who is credible, articulate, and is metrics-driven as well.

Key Roles and Responsibilities:

1. Perform onboarding of accounts with the students and ensure the best ongoing engagement throughout the student's lifetime.

2. Responsible for smooth onboarding of the students and making sure that all the access is granted/queries are resolved on time.

3. Responsible for tracking the progress of the students at every stage and providing guidance for the successful completion of the course.

4. Put forth a communications strategy that maintains and fulfills high student satisfaction.

5. Act as the liaison with the technical team, and other areas of the business to ensure the best students' satisfaction.

6. Take student success reviews periodically and resolve concerns with the assistance of the Technical Support Team.

7. Make sure that all the monthly/weekly milestones of the students are completed on time.

Quali- cations & Skills :

- Exceptional comprehension and articulation skills

- Stellar planning, communication, and presentation skills (verbal and written)

- Client management expertise and proficiency in MS Office (Excel, Word)

- Ability to work collaboratively in a team environment and adapt to people from different backgrounds

- 0-2 years of experience in Customer Success, Consulting, Sales, or Marketing

Bachelor's degree in any field.

Perks :

- Work in an agile and hyper-growth environment on new-age industry problems

- Get first-hand mentoring from top industry professionals & the COO of the company.

- Opportunity to learn and grow rapidly.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.