Associate - Customer Success/B2B Sales (2-3 yrs)
Customer Success Associate - B2B Saas
Experience : 2 to 3 years
Location : Delhi
Must have :
Experience in B2B Saas Domain.
Roles and responsibilities :
- Setting clear client retention goals and developing strategies to achieve them.
- Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth.
- Gathering feedback from clients, studying other customer success programs, and analysing customer data to identify the best practices.
- Assisting client deliveries & ensuring deadlines are met.
- Identifying upsell opportunities and effectively communicating the added value of additional services or products.
- Focusing on delivering a positive customer experience to enhance the perceived value of the brand.
- Collaborating with internal teams to create & set up demos for clients.
- Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
