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24/09 Namrata
HR Executive at Wow

Views:121 Applications:37 Rec. Actions:Recruiter Actions:7

Associate - Customer Success - Automotive (1-4 yrs)

Delhi Job Code: 48392

- Handling customer grievances, coordinating with different functions and providing resolution to the customer within pre-defined TATs

- Evaluating the customer concerns and drafting appropriate communications for the customer

- Driving process improvement- identifying communication and process gaps and addressing them to optimize customer experience

- Ensuring optimum quality & productivity metrics

Requirements:

- Excellent English communication and skills

- Sharpness, strong sense of initiative, acumen to learn and adapt

- Customer orientation and problem solving skills

- Ability to multi-task and to connect with people across teams & levels

- Basic knowledge of MS Office

- Experience in drafting written communication/content creation is a plus

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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