Associate Recruiter at EON Group
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Associate - Customer Success (0-2 yrs)
Role: Associate - Customer Success (Chat Process, Email chat and Customer Support process)
Salary: 2.5 to 4.60 LPA + Other Benefits + Night shift allowance
Location: Mumbai (Andheri East) & Gurugram (sector44)
Experience: fresher to 2 Years
Qualification :: Minimum HSC if experienced, Minimum Graduate if a Fresher
Shift Timings: Rotational shift, Work From Office/5 Day Working
- 5 Days Working
- To handle customer queries via Web Chat and E-mail
- To educate customers on client's products and processes
Responsibilities :
- Handling customer queries on Web Chat, E-mails, and social media
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings.
- Handle all queries in a polite, professional manner.
- Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures, and processes.
- Work collaboratively with the team
Interested and And Send me your resume on this number : 9966308152
