Global CRM & Technology MNC requires Customer Success Associate- Thane (Wagle estate)

- 5 days/week

One of our client an American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in rewards.We are awarded as the 7th Most Innovative company globally, and our solutions include AI to AR, Chatbot, WhatsApp, QR Code and Gamification technologies. We have inspired hundreds of global brands to better their relation with each of their customers every day. Our rapid deployments accelerate our clients; sales through various solutions such as consumer promotion, loyalty ; reward solutions, instant redemption and many more.

We are looking out for Customer Success Associate for our client office at Thane (Wagle estate)

PFB the JD :

1) Client - Global Martech and Loyalty MNC

2) Role- Customer Success Associate

3) Location- Thane

4) Experience -0-2 years in customer success/customer service/customer support role

5) Compensation- Competitive

6) Joining- Immediate or 15 days maximum

7) Qualification- Any

PFB THE JD :

You are responsible in managing the Clients Order Fulfillment TAT, Report Management, Query

Response/Resolution, Coordination with Client and support functions for timely closure of Redemption orders and queries, Effective usage of CRM, Managing Zero Data loss of orders, RTOcuring, Timely Price Change of SKUs, Timely Masking/Unmasking, Maintaining standard Query

Response templates & quality, New process learning.

The main responsibilities are :

- To ensure the Orders are fulfilled within the agreed TAT of the client.

- To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner.

- To ensure queries are responded and resolved within the agreed timeframe,

- Coordination with Client and Internal SPOCs for timely fulfillment of orders and query closure.

- Effective Usage of CRM Respond all the queries from CRM. Create new tickets for Offline queries. Track the query till resolution and update the client/customer.

- To highlight escalation to the right person at the right time for timely closure.

- Client Program SOPs to be amended on a half-yearly basis.

- To ensure periodic data-recon between the Client portals Vs Order Management tool to avoid data loss.

Requirements -

- Qualification- UG/ Graduate - Any

- 0- 2 years of experience in Customer Service Industry.

- Client Relationship & inter-personal skills

- Technical ability Good in MS Excel. Good working knowledge in MS office.

- Able to work in a team and achieve the desired results.

- Able to manage multiple-tasks and workload.

- Fluent in English, Hindi and a regional language.

If the position interests you and you find a fitment kindly share your cv at or contact Rajat- 7011354635

Kindly share the following responses -
- Overall Experience :
- Highest Qualification :
- Current Company :
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- Open to work at Thane :