Recruiter at Datamatics Business Solutions Ltd
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Associate - Customer Service - Voice Process (0-10 yrs)
Job Responsibilities
- To answer customers calls and solve customer queries/ complaints or grievances.
- To provide all necessary information asked by the customers.
- Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.
- Identifies the need to escalate specific issues and follow through where necessary.
- Presents detailed information and responds to questions from Managers, clients, and Customers.
- Person specification (competencies)
- Graduate with minimum 0-10 years of experience into any BPO calling process.
- Good communication skills, both verbal and written.
- Hands on Computers and other internet applications.
- Detail oriented with strong organizational skills & ability to multi-task.
- Day Shifts Only
- 6 days working
- Andheri East
