Associate - Customer Service/Telesales - BPO - WalkIn (0-10 yrs)
WALKIN DRIVE 2020
Contact Person - SUSHMITA(HR)-8655862555
Time : 10:30AM-4PM
Open Positions : 240
Job brief :
We are looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities :
- Manage inbound and outbound calls in a timely manner
- Follow communication - scripts- when handling different topics
- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
REQUIREMENTS :
Qualification should be Minimum 12th passed
Age Limit : 40
Ability to multi-task, set priorities and manage time effectively
Salary would totally depend upon your Communication skills,and Qualification
Interview Venue :
Ziphertech
C-219, C BLOCK,
2nd Floor, Tower # 2,
Above the Vashi station
INTERNATIONAL INFOTECH PARK
VASHI STATION COMPLEX
VASHI
NAVI MUMBAI
Sushmita Malap
HR Recruiter
8655862555
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