Customer Service Associate 

Location : Bangalore 

4-Day Workweek

- Playo is a 1-stop platform for sports that connects sports enthusiasts,facilities, academies, organizers and brands. Launched by IIM and CISCO alumni in May 2015, we are mobile-first with Android and iOS apps and ~2 Million users. We are maniacal about our product and user experience which is reflective of the 4.6+ ratings on Play/App Stores coupled with insanely high repeat usage. Live in 40 cities across India, UAE, Qatar & Australia, our aim is to build a first of its kind sports community platform for the world- proudly and humbly -Made in India.

The Opportunity :

- We are looking for a customer service manager who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement - but rather a role that addresses the very core - Customer is King- value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product/processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then you- re the one we- re looking for.

Responsibilities :

- Address inbound customer queries over calls and emails.

- Follow up internally and with users to ensure resolutions wherever necessary.

- Categorize and summarize user concerns to help draw inferences/analysis as a feedback tool for product improvement and feature enhancement.

Requirements :

- Preferably, 0-1 years of experience in a BPO or customer redressal role.

- Strong written and oral communication skills in English.

- Proficient in basic computer skills including internet, email, Google Drive, Microsoft Word/Excel.

- Strong interpersonal skills and high levels of empathy.

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