HR Consultant at Ready2hire Recruitment Consultant
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Associate - Customer Service - IT (1-2 yrs)
Department : IT
Job Description
Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
Location:- Bangalore (WFO)- Need local candidates
Budget- 2.5 LPA- 3 LPA
Experience- 6 months-2 Years
Relevant experience- 6 months is needed
Interview process- 2 rounds Virtual & final round in person /onsite)
Notice period- Immediate joiners
Role - Customer Service Associate :
- Work as a 'Customer Support Representative' to answer and provide resolutions to IB/OB Calls , Emails , WA for query received from end Consumers
- Take full ownership and accountability of the assigned tasks
- Resolution & closures of tasks as per defined TAT - Consumer
- Recording of data with accuracy on Tools set up for the department
- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.
Successful Applicants :
- Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
- Taking full Ownership & Accountability of issue resolution for driving Customer.
- A 'Go Getter' who would very carefully - Listen, Resolve, Escalate and 'Be the Reason', for driving Customer Happiness, Centricity and Obsession
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