Team Lead at Advansoft
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Associate - Customer Service - International Voice Process - Telecom (0-1 yrs)
Entry Level Associate
Position : Entry Level Associate (International Voice Process - Telecom)
Location- : Chennai (On-site)
Languages : English, Malayalam, Hindi, Tamil
Working Hours : 9.5 hours/day
Working Days : 5 days/week
Schedule : Flexible shifts and working days, Rotational Week-off
Qualifications :
Graduate with 15 years of formal English Medium education.
Excellent Communication Skills
Key Highlights :
- Join a dynamic team in the International Voice Process (Telecom) domain.
- Gain hands-on experience in customer support and communication.
- Work in a collaborative and growth-oriented environment.
- Flexible working hours and shifts for better work-life balance.
- Rotational Week-off for added flexibility.
Experience: Freshers & 1+ year of experience into voice
Job Description:
- Outbound calls to insurances for claim status and eligibility verification.
- Denial documentation and further action.
- Calling the insurance carriers based on the appointment received by the clients.
- Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
- Calling insurance companies to get the status of the unpaid claims.
- Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, -Provider outreach program etc.
- Maintain the individual daily logs.
- Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
- Work cohesively in a team setting. Assist team members to achieve shared goals.
- Compliance with Medusind's Information Security Policy, client/project guidelines, business rules and training provided, company's quality system and policies.
- Communication / Issue escalation to seniors if there is any in a timely manner.
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