- Job Title : International Process Associate

- Company : iEnergizer

- Location : [Noida]

- Fresher & Undergraduate any BPO Experience can apply

- Salary : 30k in hand for fresher

- 33k in hand for exp.

About iEnergizer :

iEnergizer is a global provider of Business Process Outsourcing (BPO) solutions, delivering world-class services to clients across various industries. With a commitment to excellence and innovation, iEnergizer leverages cutting-edge technology and a highly skilled workforce to drive client success.

Job Description :

Position Summary :

As an International Process Associate at iEnergizer, you will play a critical role in managing and executing various processes for our international clients. You will be responsible for ensuring high-quality service delivery, meeting client requirements, and maintaining process efficiency. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities :

- Client Interaction : Communicate effectively with international clients via phone, email, and other communication channels to understand their needs and provide timely solutions.

- Process Management : Handle various process tasks, including data entry, transaction processing, and documentation, while adhering to company and client-specific guidelines.

- Quality Assurance : Ensure the accuracy and quality of processed data and transactions, performing regular checks and audits as needed.

- Issue Resolution : Identify, analyze, and resolve process-related issues, escalating complex problems to the appropriate teams or supervisors.

- Reporting : Prepare and maintain regular reports on process performance, highlighting key metrics and areas for improvement.

- Compliance : Ensure compliance with company policies, industry regulations, and client requirements at all times.

- Continuous Improvement : Participate in process improvement initiatives to enhance efficiency, quality, and client satisfaction.

Qualifications :

Education : Bachelor's degree in Business Administration, Management, or a related field.

Experience : Prior experience in a BPO or customer service environment is preferred.

Skills :

- Excellent verbal and written communication skills in English.

- Strong attention to detail and accuracy.

- Ability to manage multiple tasks and prioritize effectively.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

- Familiarity with CRM software and data management systems is a plus.

Attributes :

- Strong problem-solving skills.

- Ability to work independently as well as part of a team.

- High level of adaptability and flexibility.

- Commitment to delivering exceptional client service.

Working Conditions :

- Flexible working hours to accommodate international clients.

- Office-based role with potential remote working options.

Benefits :

- Competitive salary and performance-based incentives.

- Health and wellness programs.

- Professional development and training opportunities.

- Supportive and inclusive work environment.

- iEnergizer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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