HR Associate at Apertum Pvt Ltd
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Associate - Customer Service - Chat Process (1-4 yrs)
Job Description
Key Responsibilities :
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators :
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Qualifications :
- A Bachelor's degree from any stream if a Fresher
- Minimum HSC with a minimum 2 years of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
Job Location: Andheri East
Additional information
- IT Asset provided
- 5 Days working
- Paid leaves of 21 days
Annual Bonus
- Referral hire Program
- Team Outings
- Education allowance (Training courses, Udemy, Coursera, etc.)
- Night Shift Allowance
- Overtime Payment
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