HR Consultant at SSV HR Services
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Associate - Customer Service - BPO (1-5 yrs)
We are pleased to announce that we are hiring for Customer Service Executive in reputed E-commerce Company.
Qualification: HSC / Any Graduate / Post Graduate
Should have good verbal and written communication skills
Should be flexible to work in Rotational Shift
Role and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements :
Salary: 23K - 25K + High Incentives
Reach Ms. Priyanka to book your interview slot on 8879437943
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