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14/10 Sambhav
Talent & Partnerships at Albireo Recruiters

Views:87 Applications:12 Rec. Actions:Recruiter Actions:12

Associate - Customer Service - BPO (0-5 yrs)

Gurgaon/Gurugram Job Code: 94522

Customer Service Associate


Responsibilities and requirements :

- Ability to effectively communicate, both written and verbally

- Ensure service delivered to our customers meets Key Performance Indicator (KPIs)

- Use decision-support tools and resources to appropriately provide resolution to the customer

- Demonstrate empathy while maximizing opportunity to build rapport with the customer

- Greet customers in a courteous, friendly, and professional manner

- Demonstrate patience in all customer contact situations

Candidate Profile :

- Courteous with strong customer service orientation

- Computer navigation skills and PC Knowledge

- Ability to effectively communicate, both written and verbally

- Dependable with strong attention to detail

- Ability to work as a team member, as well as independently

- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

- Ability to rotate shifts, as needed

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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