Business Support Manager at Snaphunt Pte. Ltd.
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Associate - Customer Service (3-5 yrs)
- Flexible working options
- Leadership Role
- Fantastic work culture
Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward.
The Job:
Your responsibilities will include:
- Respond to calls and emails and answer customers' questions and concerns about products and services.
- Provide information and guidance about product features, pricing, availability, and promotions.
- Process orders, payments, and refunds and track deliveries.
- Respond to complaints and issues and escalate them when needed.
- Follow up with customers and collect feedback.
- Keep accurate and up-to-date records of customer experiences and transactions in your CRM system.
- Collaborate with others in your team and department to deliver the highest quality of customer service.
Ideal Candidate:
Qualifications and Skills:
- High school diploma or equivalent
- At least 3 years of experience in customer service, preferably in a related industry
- Proficient in using common office software systems such as Excel
- Excellent phone etiquette and communication skills, both verbal and written
- Strong customer service and problem-solving skills, with the ability to handle difficult situations and customers
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Willingness to learn and adapt to changing customer needs and preferences
