Founder at Ace Placement Services
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Associate - Customer Service (2-5 yrs)
Job Responsibilities :
- Respond promptly to customer inquiries via phone, email, or in-person.
- Handle and resolve customer complaints and concerns in a professional and courteous manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Provide information about products and services to customers and assist them in making purchasing decisions.
- Maintain customer accounts and records of interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the resolution.
- Collaborate with other departments, such as sales, logistics, and marketing, to ensure smooth operations and customer satisfaction.
- Identify and escalate priority issues to the appropriate person or department.
- Stay updated on company policies, products, and services to provide accurate information to customers.
- Contribute to a positive team environment and proactively seek opportunities for improvement in customer service processes.
Preferred Skills :
- Experience using CRM software (Customer Relationship Management).
- Knowledge of industry-specific customer service standards and practices.
- Bilingual proficiency in languages relevant to customer base.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
