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31/08 Munish
HR at Manufacturer

Views:103 Applications:27 Rec. Actions:Recruiter Actions:3

Associate - Customer Service (1-3 yrs)

Delhi Job Code: 89207

REQUIREMENTS:-

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

Responsibilities :

- Manage large amounts of incoming calls, emails and chats

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

SKILLS REQUIRED : 

- Excellent communication skills

- Must be graduate

- Ability to resolve customers queries through attending calls and chatting process.

- Only males are required

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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