Associate - Customer Service (1-3 yrs)
Designation: Technical Support Associate (Chat & Email Process)
Job Type: Permanent
Job Location: Sector-44, Gurugram, Haryana-122003
Canada Shift Timings (Night travel allowance + dinner facility at premises)
Working Days: 6 (Mon- Fri work from office and 1 day Work from home)
Job Responsibilities :
- Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.
- Utilizing the computer system to look up for compatible parts as per customer requirement.- Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.
- Effectively communicating product features, benefits, and warranty policy information to the customers.
- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible
- Handle various tasks or projects with changing priorities
- Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
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