US Telecom Process. (24-7 Night Shifts).

Pune -Hinjewadi

1.) Minimum : -1 Year of Experience into Customer Service kind of role.

2.) Candidate should have basic knowledge about Basic Billing Terms.

3.) Candidate should have Good in terms of Communication skills.

4.) Experience into Inbound Voice Process Only.

Interview Rounds :-

1) HR Round (Virtually over Google meet /MS Teams).

2.) SVAR Round :- 65 Threshold.

3.) Operation Round.

A Customer Service Representative typically has a wide range of responsibilities, which can include:

- Provide excellent customer service to all customers, responding promptly and professionally to inquiries

- Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics

- Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions

- Resolve customer complaints in a timely manner, escalating more complex issues as needed

- Educate customers on products and services offered and, upselling when appropriate

- Maintain accurate records of customer interactions and transactions

- Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams

- Provide feedback and recommendations to management on ways to improve customer service processes

- Remain current with system information, changes, and updates

- Participate in team meetings and training sessions to stay informed of new developments

- Assist with special projects or tasks as assigned

- Adhere to company policies and procedures at all times

Skill Set Location Offer

Salary -400,000

Salary During Training Customer Service Pune -25,000per month

TCTC After Training (Included PLI) 28,000 per month

Plus : 20k Loyalty Bonus (into 2 equal installments).

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