Requirements:

- Should be ready to work for the Non Voice process

- Must have excellent verbal & written communication with fluency in English.

- Clarity of speech and thought is expected with basic computer knowledge.

- Ready for rotational shifts & rotational week offs.

- Immediate joiners Preferred.

Job Description :

- Respond promptly and professionally to incoming customer inquiries by email

- Maintain an updated knowledge of the organization's products, services, and customer service policies.

- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.

- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

- Participate in training opportunities provided by the organization.

- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

- Friendly and welcoming manner with clients and other members of the customer service team

- Extensive knowledge of the company's policies, procedures, goods and services

- Familiarity with customer-relationship management (CRM) software programs

- Ability to explain complex concepts in a clear, simple manner to customers

- Strong command of written and verbal English.

- Excellent organizational and multitasking skills.

- Ability to maintain a calm and polite manner in stressful situations.

- Willingness to cooperate with customers and management to resolve any issues that may arise.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.