Recruiter at Sapwood Ventures
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Associate - Customer Service (0-3 yrs)
- Experience : 0-3 Years.
- Communications : Candidates should have good written and verbal communication skills.
Vernacular language skills will be a plus.
- Work From Office role : Delhi NCR & Hyderabad
- Shifts : Rotational shifts (day/night process)
- Working Days : 5 - 6 day working model. One week they'll work for 5 days and the next will be 6 working days.
JD :
You will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of customer service. You thrive on creating positive experiences with empathy
1. Articulate Communication Strong communication skills with proficiency in typing and speaking efficiently
2. Analytical Mindset Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout
3. Problem-solving skills Solution seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries
Other information :
1. Rotational shifts involved
2. Good spoken and written communication in English
3. Shifts are rotational every week
4. Graduates or people who are going to be graduated (if allowed by institutions) are the desired candidate profile
5. People with customer care experience can also apply
