As a CSR, you will be part of an exciting and vibrant team environment, working towards betterment of the organization and striving your best to achieve your career objectives and goals. You would follow all training guidelines and deliver your responsibilities in an expected manner, you will acquire all necessary information while making outbound calls and will document the same as per your training. You will capture any process improvement steps and review the same with your team leader or manager.

CSR Skills and Qualifications:

Strong oral and written communication skills, good typing skills, customer service skills, motivational skills, results-oriented, sales skills, self-motivation, strong relationship building, excellent listening skills and the ability to ask probing questions.

Responsibilities:

- To answer and make calls within the set standard.

- To provide accurate information to callers.

- To provide exceptional customer service.

- To acquire all necessary process information.

- To stay updated with protocols as per process.

- To document all call information according to standard operating procedures.

- To maintain and improve quality results by adhering to standards and guidelines.

- To learn additional responsibilities to grow within the organization.

- To follow up customer calls where necessary.

- To learn multiple processes.

- To report unresolved call issues to the supervisor.

Skills Required :

- Knowledge of customer service practices and principles

- Excellent data entry and typing skills, 30wpm.

- Team player with strong listening and interpersonal skills

- Superior listening, verbal, and written communication skills.

- Quality-oriented individual with the ability to rapidly learn.

Specific qualifications :

- 12 years of education mandatory.

- Excellent communication skills.

Communication Skills :

- Must demonstrate strong oral, written, and interpersonal communication skills.

- Must perform duties in a self-directed manner with minimal supervision or direction.

- Must demonstrate the ability to influence without direct control and/or authority.

- Must demonstrate the ability to work independently and prioritize multiple objectives in a rapidly changing environment.

- Must possess the ability to organize, analyze and interpret statistical information.

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