HR Executive at Keiretsu Advisory Services
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Associate - Customer Service (0-1 yrs)
Responsibilities for Customer Service Associate:
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualifications for Customer Service Associate :
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English (Mandatory)
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
OPENINGS: 14 (Excellent/Proficient in English Communication is Mandatory)
BENGALI-4, TELEGU-2, TAMIL-2, ENGLISH-3 & HINDI-3
Salary- Upto 15K
Interested Candidates must share their Updated Resumes
