Responsibilities :

- Client Relationship Management : Serve as the primary point of contact for assigned clients, building strong relationships, and ensuring their satisfaction.

- Post-Sales Support : Provide support and assistance to clients after the sales process, addressing any inquiries, concerns, or issues promptly and effectively.

- Client Onboarding : Oversee the smooth onboarding process for new clients, ensuring a seamless transition from the sales team to the implementation and support phase.

- Account Management : Monitor and manage client accounts, tracking their progress, identifying opportunities for growth, and proactively addressing any potential challenges.

- Customer Satisfaction : Proactively engage with clients to gather feedback, assess their level of satisfaction, and identify areas for improvement.

- Issue Resolution : Collaborate with internal teams, such as operations and technical support, to address and resolve any client-related issues or escalations.

- Training and Education : Provide clients with necessary training and resources to maximize the use of the background verification services and ensure they understand the process and benefits.

- Upselling and Cross-selling : Identify opportunities to upsell or cross-sell additional services or products to existing clients, working closely with the sales team to drive revenue growth.

- Continuous Improvement : Contribute to the improvement of internal processes and workflows to enhance the overall client experience and increase operational efficiency.

- CRM Management : Utilize CRM software to maintain accurate client records, track interactions, and generate reports on client activities and performance.

Qualifications and Skills :

- Bachelor's degree in business administration, marketing, or a related field (relevant experience can substitute for formal education)

- Proven experience in a customer relationship management, account management, or similar customer-facing role, preferably within the background verification industry

- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients

- Excellent problem-solving and conflict resolution abilities

- Customer-centric mindset with a focus on delivering exceptional service and support

- Strong organizational and time management skills, with the ability to manage multiple client accounts simultaneously

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.