Job Role :

Customer Experience Associates

Preferred experience and Industry :

1st preference : 1 or more years experience in an Ed-tech company

2nd preference : 2 or more years experience in customer success/management roles

Job Responsibilities :

Primary job responsibility should include (and not limited to) :

- Ownership of overall course success covering all aspects of course success and participants learning experience/completion.

- Support senior managers to ensure that participants- learning outcomes are met, and a high level of satisfaction is maintained.

- Be the first point contact for participants, troubleshoot queries and manage discussions.

- Monitor participant's performance and various course trackers to ensure the course is running well in areas of responsibility and escalate cases as needed.

- Review course videos to ensure quality.

- Manage, identify and implement processes for smoother course management to ensure a consistent and trouble-free learning experience.

- Managing the progress of participants on a week-on-week basis, tracking their performance and taking critical decisions to maintain a high completion rate.

- Comfortable to adjust with multiple shifts as per the job requirements

Relevant Background :

- 1 or more years of experience in managing a program office for an academic or training organization.

- Ability to multitask and coordinate with multiple stakeholders.

- Passion for learning and having amazing learning outcomes.

- Bachelor's, preferably in business management or MBA.

- Intermediate level knowledge in Excel and other productivity tools

- Excellent verbal and written communication skills

- Excellent analytical and problem-solving skills.

- Prior experience with a learning management system is useful, but not required. However, candidates should be comfortable learning and using technology tools for answering queries and enabling participants to learn online.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.