Details below :

Brief :

Designation : Customer Care Associate

Age Below : 30 Years

Qualification : Under Graduate/ Graduate/ Post Graduate

Experience : Min 6 months (in retail format)

Location : Mumbai

English communication is a must.

Job Role :

- Greeting consumers.

- Highlight suitable higher value products to consumer while facilitating.

- Assess consumer needs & suggest the right product.

- Manage the Cash till at the Store whenever assigned and ensure checkout quickly and efficiently.

- Collect and give consumer feedback/information to the Store Manager for action.

Visual Merchandising :

- Assist the SM in the implementation of the VM plan to highlight the products.

- Ensure proper stacking & visual appeal of merchandise displayed.

- Housekeeping and maintenance to ensure that the Store reflects a great shopping ambience.

Product Knowledge : Update ones own knowledge on the current season's merchandise through product hand tags copy.

Stock management :

- Regular replenishment of stocks from the back office to the assigned area in the shop front.

- Assist SM in preparation of regular replenishment orders.

Reporting & Market Intelligence :

- Assist SM in tracking the performance of Competitors in the market.

- Assist SM in identifying and analyzing trends.

- Assist SM in preparation of reports accurately and on time.

Sales Productivity :

- Implement best practices of Up-selling & Cross-Selling.

- Strive to achieve higher conversion levels & measure the same on daily basis.

- Assist SM in breaking up of monthly targets into weekly / daily targets .

Marketing Initiatives :

- Assist SM in planning & execution of all marketing initiatives.

- Ensure maintenance & relevance of collaterals in the store.

General / Administration :

- Ensures that she displays the high standards of grooming.

- Adhere to the disciplinary requirements of the store.

- Assist SM in training & development of new CFS.

Pooja
6266594200

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