Business Support Manager at Snaphunt Pte. Ltd.
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Associate - Customer Care - Chemicals (2-7 yrs)
Customer Care Associate
- Work alongside & learn from best in class talent
- Flexible working options
- Our client feels passionately about Service to the Customer- and are continuously engaged in bonding, fostering, and developing new and lasting relationships with a view to serving our clients as best as possible.
The Job
Your Responsibilities will include :
- Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Ideal Candidate
Skills Required :
- You have at least 2 years of experience within a Sales Operations / Support role, ideally within the Chemicals industry.
- Experience covering Consumer is strong plus.
- Handling Customer calls, Patient with customers and solve queries, good communication written & Oral, Tally Software experience will be plus.
- Coordinate with all department (Ex. Logistic & Operation, Sales department), Drafting mail and handling.
- You have solid experience in a regional role ideally including experience covering India.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are adaptable and thrive in changing environments
- You are highly goal driven and work well in fast paced environments
- You are a strong networker & relationship builder
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