FOUNDER at AIMRICH CONSULTING SERVICES
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Associate - Client Support (0-6 yrs)
- Utilized customer support tools Zendesk, Freshdesk to manage and resolve an average of 20 tickets per day, maintaining a 100% satisfaction rating.
- Handled client inquiries efficiently across multiple channels email, chat, phone, prioritizing and escalating cases to meet service-level agreements.
- Analyzed customer feedback and CRM data to identify and address recurring issues, contributing to process.
- Collaborated with cross-functional teams to resolve complex issues, ensuring clear communication and timely resolution for client escalations improvements that increased first-contact resolution
Daily checking calls and reporting work is done professionally.
- Maintaining daily tracker of tickets and checking alerts in solarwinds and production and disk servers redirecting them to respective teams.
- Conducted follow-ups with clients post-resolution to ensure satisfaction and gather feedback for continuous improvement.
Qualification: -PUC -
Candidate should be Avg in English+Malayalam / Marathi
Working - 6 Days
Rotational Shifts : (8 am - 8 pm)
1 Rotational Off
