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27/05 Swapnil Gaikwad
HR Manager at Eumo Designintelligence LLP

Views:25 Applications:12 Rec. Actions:Recruiter Actions:9

Associate - Client Servicing (1-2 yrs)

Mumbai Job Code: 215397

Responsibilities

- Interact with clients and build relationships with them while ensuring their needs are being met

- Explain design stages from commencement to implementation to client and ensure an understanding of the same

- Create project timelines to share with client and internal teams and ensure all are on board to meet timelines specified

- Create commercial contracts or agreements as required and work towards contract sign-offs and appointment of firm

- Ensure that the correct terms of sale are entered into the client database to prevent avoidable billing issues

- Mastermind creative ways to deliver an exceptional client experience

- Develop and oversee the implementation of client service protocols

- Resolve complex client concerns in a professional manner

- Keep records and documentation of client interactions in a systematic manner which is easy to share and archive

- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

- Maintaining an accurate record of all existing and potential clients

- Other client engagement tasks such as greetings on festivals, birthdays





Skills Required

- Bachelor's degree in business administration or an industry-related field

- Proven experience working as a client servicing associate

- Proficiency in Microsoft Office Suite

- The ability to work efficiently under pressure

- Excellent organizational and time management skills

- Strong analytical and problem-solving skills

- Effective communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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