Customer Service Associate

About Company :

We are one of the leaders in the Indian mortgage finance and realty space. Part of a huge Group, we have been driving innovation and growth in this sector. Our vision as a growing housing finance company is to make the dream of owning a new home come true, for millions of Indians. Our range of innovative products, from different type of home loans to property related services will help meet these dreams.

Location : Ahmedabad

Experience : 1 - 3 Years

Function : Sales & Marketing

Vacancy : 2

Job Description :

Business Group : Sales & Distribution (S&D)

Reporting : Territory Portfolio Manager (TPM)

Purpose of the Job : 

Supporting Branch and Credit operations, Customer Servicing and upselling of products.

Key Responsibilities & Deliverables :

- Check and validate file completeness for processing, identifying any documentation deficiencies, and coordinate with relevant internal team/ channels for closure

- Upselling of multiple products (like jewel loans etc)

- Will be responsible for branch operations and Customer Services, and service escalation management

- Data Capturing & Management of information

- Further tasks would be assigned as per the changing regulatory guidelines or branch requirement

- Adhere to Regulatory and Compliance norms

Key skills : 

- Good communication & interpersonal skills

- Strong target & deadline orientation

- Excellent Negotiation Skills

- A friendly and energetic personality with service & operations focus

- Good computer literacy and fluent in Ms. Office/ loan ERP solutions

Person Specification : 

- Age - 21-26 Years.

- Graduation (Full time) is mandatory.

- Prior experience of 1-3 years of sales/ service/ operations experience

- Should be from BFSI/ Mortgage industry

- Candidate should be preferably from local market and conversant in local language

Working Days : 6 Days a Week (9:00 AM to 6:00 PM)

Job Nature : Full Time

Interested Candidate Can Mail us there ProfiLE

For Further Queries You Can Contact to our HR Team directly on below given numbers:

+91-6350142553, 9529472175, 7023497077, 7793037175, 9890634474, 9893177775, 9004500657

Sunny Sharma
HR Managing Director
Western Service Providers

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