Senior Executive Talent Acquisition at Gudah
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Associate - Client Engagement - Hotel (1-3 yrs)
Daily Operations:
- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients- needs or queries
- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
- Responsible for managing the office unit & PABX system setup and requests for all clients
- Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
- Coordinates conference room bookings, refreshments for meetings and other special arrangements
- Handles all secretarial and administrative duties for clients, as requested
- Performs check in & check out process for all clients
- Conduct up-selling and cross-selling to maximize revenue
Service Standards :
- Ensures that clients- requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
- Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge.
- Ensures that the Centre's service standards are maintained at all times
Internal:
- Develop rapport and professional business relationships with fellow colleagues and stakeholders
- Support local Operations to maximize profitability, efficiency and productivity
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