Recruitment Specialist at Rekrut India Pvt Ltd
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Associate - Chat Process (2-8 yrs)
- Understanding of systems and concepts
- Should have a strong work ethic and the ability to think decisively while multitasking.
- Outstanding written and verbal communication skills
- Give each customer an outstanding customer service experience
- Communicate with internal colleagues to understand the needs of the department and the organization as a whole
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided
- Analyse your findings basis various reports and create suggestions for strategic and operational improvements and changes
- Consider the opportunities and potential risks attached to the suggestions you have made
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
- Ability to operate multiple software applications
- Chat background is preferred
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