Responsible for :

- Agent Recruitment

- Agent Development

- Meet Business targets

- Customer Centricity

Key Responsibilities :

Agent Recruitment :

- Develop various sources of agent hiring & build a team of agent & agent pipe line.

- Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring

- Implementation of MNYL GOLD process and adhere to the business norms

- Follow agent 9 pointer hiring mechanism & other hiring norms

Agent Development :

- Ensure product knowledge by MNYL ways of training

- Field demonstration (FOD's)

- Development of agent prospecting habits, calling habits and work habits.

- Work with agent on planning and reviewing of activities and goals.

- Identify the training needs of the agent and work with Trainers to improve the same

- Meet Business Targets

- Achievement of monthly, quarterly & yearly business plans.

- Improve agent productivity & persistency by regular PRP/IID/GID etc.

- Ensure companies product mix sales ration and adhere to the business norms.

- Maintain agent pro activity as per business plan

Customer Centricity :

- Be MNYL brand ambassador & a customer champion

- Follow MNYL sales practice to develop deep customer loyalty

- Hold periodical customer meet to understand customer pulse & need

- Ensure customer queries are responded to satisfactorily as per MNYL standard.

Desired Competencies :

- Sourcing & Selection capability

- Nurturing & Developing talent

- Result orientation

- Customer centricity

- Planning & Execution

MOS :

- Achievement of business plan & GPA

- Recruitment/Development & Activation of agent as per plan.

- Persistency as per MNYL grid

- Achieve GOLD Score as per MNYL standard

- Number of EC/MDRT agent

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