Recruiter at TeamLease Services Ltd
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Assistant Vice President - Client Servicing - BFSI (10-20 yrs)
AVP For PMS Client Servicing -BFSI
Chief Manager/AVP
Mumbai - Corporate Office
Customer Service PMS and AIF
Lead Customer Service for all Investors in Portfolio Management Services and Alternative Investment fund. Management of service channels for investors such as Contact center, email etc
- Lead Client service function of the organization
- Implementation of CRM
- Responsible for setting up policies, procedures and devising strategies for customer servicing along with sales team
- Responsible for liaison with R & T A, Operations and other functions in developing and overseeing the implementation of support strategies to servicing existing clients.
Monitoring on client boarding process.
Monitoring Client Complaint / Queries / Requests and ensure proper resolution as per defined TAT
- People Management / Team Development, responsible for coaching and mentoring team
Sound interpersonal skills
- Pleasing personality
- Knowledge of Mutual Fund, Portfolio Management, and Alternative Assets
- Should have basic understanding of AML and KYC guidelines, accounting and taxation structure
- MBA or equivalent with more than 8-10 years of experience In Customer service.
Sunayana Lahiri
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