We are looking for a dynamic Assistant Studio Manager to join our client, a renowned tattoo company, and lead the operations at their studio. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, creative environment, this role is for you!

Key Responsibilities :

- Foster a positive, energetic team spirit, enhancing collaboration between artists and team members.

- Oversee day-to-day studio operations, ensuring a seamless experience for walk-in clients and delivering exceptional customer service.

- Maintain studio hygiene and atmosphere in line with company standards, keeping the vibe upbeat and engaging.

- Provide personalized service to create immersive and memorable experiences for each customer.

- Adhere to studio SOPs and operational processes with precision.

- Handle inbound client queries, manage appointments, and book consultations.

- Organize training sessions for artists, focusing on skill development.

- Implement and drive sales strategies, follow up with potential leads to boost studio sales.

- Prepare team rosters and manage artist transfers and guest spots to ensure the studio is fully staffed.

- Coordinate with the design team and clients to deliver artwork that meets expectations on time.

- Collaborate with the HQ sales team to identify areas for improvement and increase sales.

- Professionally manage customer complaints and objections.

- Provide regular performance reports (daily, weekly, monthly) to the reporting manager.

- Maintain accurate CRM data for better decision-making and business growth.

- Manage daily cash flow, deposits, and record-keeping.

- Oversee employee accommodation, ensuring cleanliness and a positive living environment.

Mandatory Skills :

- Graduate in any stream.

- Experience in industries like Real Estate, Automobile, or Jewellery is preferred but not mandatory.

- Strong background in retail management is a plus.

- Excellent verbal, written, and interpersonal communication skills.

- Self-motivated, with a strong focus on sales and customer service excellence.

- Strong time management and multitasking skills.

- Ability to work effectively with all levels of the organization and external clients.

- Prior experience in customer service, sales, or operations management is an advantage.

- Ability to perform well in a fast-paced, team-oriented environment.

If you are driven, customer-focused, and ready to lead a vibrant team, apply now!