- Flexible working options

- Attractive salary & benefits

- Opportunity to make a positive impact

- Our Client's mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

- We are an independently owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years.

- We invite you to navigate through our site to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story!

The Job :

The primary accountability in this role is to engage students via telephone, email, live chat and social media channels to assist in their decision-making process to choose a partner university and ultimately, via targeted and personal communications, enrol.

- You will need to be super-confident on the phone as you will be speaking to prospective students (and sometimes their parents!) from around the globe.

- You will often be the first point of contact for people making a very big decision in where they want to study, so it is imperative you approach each communication with enthusiasm and passion, as this is what will stay with the student when deciding between their options. We will give you in-depth system and university specific training, but it will be your personality that makes the difference.

Your Responsibilities will include :

- Make targeted outbound calls to prospective students to maximize applications, confirmations and ultimately enrolments.

- Respond to student enquiries and assisting students primarily via telephone, email and Instant Messaging

- Adhere to pre-agreed service level commitments.

- Maintain data integrity protocols, ensuring it is consistently and accurately recorded.

- Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.

Ideal Candidate :

Skills Required :

- Confident and professional telephone manner.

- Superb communication skills.

- A positive, can-do attitude and high level of initiative.

- Ability to perform well under pressure and multi-task.

- Experience of working in a proactive, rather than reactive manner.

- Experience of using Excel and Word.

- Excellent time management and ability to meet established deadlines.

- Ability to maintain focus and perspective at all times.

- Supportive and collaborative.

- High personal standards of achievement.

- Honest and conscientious.

- A positive and professional attitude.

- Energetic and determined.

- Sales and customer-service oriented.

- Comfortable working in UK shifts.

- Have a minimum of 2 years of experience.

- You are a strong networker & relationship builder.

- You pay strong attention to detail and deliver work that is of a high standard.

- You are a strong mentor and coach who can build high performing teams.

Communication - all kinds and all directions.

- Solving problems.

- Working independently to a high quality.

- Prioritizing intelligently.

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