Job Description :

Duties & Responsibilities :

REVENUE GENERATION :

- Preparation of budget.

- Achieving sales targets/ABP & ensuring profitability of the store.

- Achieving budgeted numbers on Conversions, Bill Size, Value per Customer.

- Implementing measures for Cost Control.

- Achieving PBDIT.

- Developing new avenues for promoting the business.

OPERATIONS :

- Ensuring all activities during store opening and store closing.

- Ensuring that all Cash tills are functioning optimally and minimum manual bills are prepared.

- Co-ordinating with IT on issues relating to cataloguing, cashiering, schemes etc.

- Co-ordinating with Category Management team to ensure proper running of the schemes.

- Oversees outsourced functions of Housekeeping and Security, with a view to optimise their utilization.

PEOPLE MANAGEMENT :

- Providing on the job training to staff.

- Imparting training to DMs, ADMs on Product Knowledge, Merchandising, Inventory Management, Sales Planning, Sales Budgeting in co-ordination with the HR,

- Ensures that all employees are disciplined and adhere to the stores policies.

Inspects staff grooming :

- Develops & maintains a motivated and enthusiastic team who would achieve and exceed targets.

- Creates a professional environment for internal as well as external customers.

- Boosting staff morale and developing the right attitude and team spirit in them.

- Discipline and decorum maintenance.

- Identification of potential people for higher responsibilities.

- Building relationships with institutes in and around the store for recruitment and for promotions.

- Succession planning.

- Responsible for Grooming and development of staff for future roles.

- Optimise employee productivity through effective communication and transparency.

- Minimize attrition.

- Ensure team should get incentives based on their targets.

MARKETING :

- Create/maintain a brand image of Food Bazaar.

- Co-ordinate with marketing department at Zonal Office for implementing marketing strategies/promotions.

SPACE MANAGEMENT :

- Analyse space allocation category-wise and subcategory-wise with respect to the Sales generated, stock capacity and seasons.

- Increase or decrease space allocation and make alteration of fittings on the basis of such analysis.

SHOP IN SHOP :

- Appointment of shop in shops.

- Monitoring the performance through various reports.

- Space selling for advertisements, displays, and promotions

CUSTOMER SERVICE :

Resolving customer complaints.

Interacting with customers & obtaining their feedback.

- Monitoring activities of CSD.

- Formulating policies and processes to make CSD more customer friendly and effective in its purpose.

- Addresses concerns and queries of customers by being personally available to them

- Customer Relations Management.

- Lends a direction towards Customer Service Management.

INVENTORY MANAGEMENT :

- Approves the Good Receipt Note (GRN) for Food Bazaar.

- Co-ordinates with Warehouse In charge for stock movement both inward & outward.

- Ensures that optimum stock levels are maintained by all the departments through an efficient ordering system.

- Ensures that no good moves out of the store without proper delivery challan.

VISUAL MERCHANDISING :

- Maintains the look of the store in consultation with the Visual Merchandiser.

- Visual Presentation of merchandise.

- Identify, lend direction, strategy to the placement of tools of Visual Merchandising.

- Improving & maintaining the faade of the store.

- Ensure clear-cut communication through signages.

LIAISONING :

- Liaison with various Govt. bodies for permissions and licenses required for smooth operations of the Store.

- Liaison with Corporates and Institutions for bulk sales to them.

- Maintain cordial relation with mall management authorities.

COMPETITION MAPPING :

- Develop awareness about the organized, unorganised retailing segments and identifying their strengths and weaknesses.

- Identifying competitors in each and every category. Comparing their prices, their suppliers with that of ours.

- Comparing the physical appearances, fixtures, lighting and area allocation per category of competitors vis--vis those of Food Bazaar.

- SWOT analysis of all the major surrounded authorities.

PRODUCT UPDATES :

- Updates the merchandising team of the latest trends in the market.

- Update the merchandising team of the fast movers/slow movers and making marketing strategy in coordination with category to ensure desired stock turnover.

CONTROLLING PILFERAGE :

- Develops systems to control pilferage/shoplifting.

- Identification of the merchandise likely to be pilfered.

- Identifying areas in the store where security is to be beefed up.

SUPPORT NEW STORE OPENING :

- Provide assistance to the project team in terms of liaisoning with Govt. bodies, compliance issues, and setting up of systems & processes.

- Identifying staffs that have expertise in their functional areas, and assigning them the responsibility of guiding the new project team in setting up the systems & processes.

GENERAL MAINTENANCE :

- Supervising the fixed assets in the store.

- Handling the local purchases of materials for maintenance as and when needed.

- Monitoring electricity and AC usage and ensuring optimum utilization of energy, thereby resulting in Cost Reduction.

Job Specifications :

- MBA/ PG Diploma in retail, sales and marketing would be added advantage.

- Preferably from large retail /FMCG /Food.

- Ability to understand customers pulse and meet expectations of customers.

- Pleasing personality, excellent communication, interpersonal and presentation skills.

- Good business acumen, cost and quality consciousness and planning and organizing capabilities.

Himanshu
Sr. Consultant
BeanHR Consulting

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