Job description :

Desired Background : MBA Graduate with minimum 7 - 9 years of team handling experience

KPA & Activities :

1. Business Targets : Achievement of targets ascribed to his/her territory

- Implements sales strategies and ensuring adherence to processes defined and agreed upon by all constituents-leadership.

- Identification of gaps in the existing processes and policies

- Suggest improvement for the existing processes and policies.

- Ensure quality and product mix parameters to meet customer and organizational needs.

- Ensure all desired matrix and business composition (persistency, funded, non funded, etc.) are met

- Implementation of JD and performance parameters at all levels of hierarchy under him/her.

- Identification of high potential employees (Hi-Pots) amongst the team.

- Prepare an Individual Development Plan for the identified Hi-Pots in junction with HR & Training team.

- Identify and execute marketing activities towards lead generation (corporate desk, society activities etc.)

- Implement process of recruitment which includes screening, testing and selection by a panel.

- Ensure attrition to be at the desired benchmark.

- Conduct exit interview along with the ASM / AM.

- Monthly visit to all the locations mapped under him/her.

- Analysis of various reports and submission of reports to the top management to achieve the desired budgets for their locations.

- Monthly review of all Team Managers and AM/ ASM to monitor their performance.

- Ensure he/ she gives appropriate feedback to all team members, identify areas of improvement, initiate performance improvement plan and document them.

- Work with the AM/ASM and TM on NPE (non performing employee) and take corrective actions towards making them PE (performing employee).

- Devise PIP for NPEs to make them productive.

- Manpower planning as per business requirement

- Ensure fulfilment of smooth end-to-end process for every case sourced by his/her location.

- Manage complex products and accounts of HNI customer.

- Grievance handling

2. Technology/Software automation of process implementation :

- Ensure implementation of new technology for his teams.

- Guide team members towards the adaptation and ease out the resistance put forth by the team.

- Provide his/ her inputs to the Head Office team for any enhancement and work with HO team to introduce, train and implement the same at local level.

3. Profitability :

- Ensure effective cost ratios are maintained for his/her locations and incase of deviation take corrective actions

- Optimize revenue generation through right product mix

4. Regulatory Compliance :

- Ensure all sales staff is certified and process towards compliance is adhered to.

- Audit of all processes to ensure that the teams are adhering to the guidelines laid down by the organization and other regulatory authorities

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