Job Responsibility:

- Identifying training needs for all branch employees new and old in the system, in conjunction with line/functional managers.

- Conducting Inductions for Sales & other staffs.

- Handholding new employees and organizing On the Job Training.

- Ensuring New employees achieve their base line performance.

- Co-ordinate with the L&D team in the process of designing and implementing appropriate training modules by ensuring relevant content / subject matter goes into content building.

- Help the HR team SPOC in planning, scheduling, and conducting training and development programs for the targeted audience in line with the branch needs.

- Manage Training calendar for all stake holders and ensuring maximum participation from the training audience pool.

- Undertaking Performance improvement initiatives along in conjunction with function.

- Facilitate the L&D team in successful execution of training sessions.

- Mentoring executives who have been identified to go through special training/focused sessions both in regard to concept understanding or practical execution on the ground; thus facilitating desired objectives from them

- Overall Promote an open knowledge-sharing environment that builds knowledge, skills, and service for the benefit of whole branch.

- Help them learn the sales pitch and product demonstration techniques. Covering core areas like skill development, core competencies required for a successful sales and other soft skills & etiquettes.

- Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results.

- Conduct Selling skills and refresher program.

- Track record of designing, developing, and delivering training and development initiatives, in relation to; customer service, core skills, management and leadership development.

- Own the training MIS.

- Monitor, Analyze, Evaluate and develop training Content to assess the effectiveness of the training programs. Identify loops both on the content quality and content consumption in the L&D programs and Plug the identified loops by helping address the issues through appropriate recommendations.