18/01
Kiran Jose
Marketing Excecutive at MyFuture
Marketing Excecutive at MyFuture
Views:26 Applications:4 Rec. Actions:Recruiter Actions:0
Assistant Manager - Sales - Payment Services Firm (2-6 yrs)
Any graduate/post graduate can apply for: (All India)
1. Assistant Manager (Area Sales)
2. Assistant Manager - Open Market Sales
3. Assistant Manager - Walk In Desk
Only MBA/PGDM (Finance) or M.Com candidates can apply for: (Gurgaon)
4. Assistant Manager (Financial Planning & Analytics)
Job Description:
1. Managing Face to Face Interactions (Walk-in Desk)
2. Handling complaints received from sales, collections, and location stakeholders
3. Branch stakeholder management.
4. Redressal of customer complaints/escalations received through banks and walk-in desks.
5. Responsible for providing best possible solution to end customers.
6. Identify root causes for escalations, suggest process improvements.
7. Highlight to all stakeholders on escalations received.
8. Handle walk-in customers and bank complaints, complete RCA with quality resolution
9. Ensure Wing-to-Wing Resolutions of cases are received with utmost accuracy and delivering best in class service.
10. Final Resolution to be communicated to Customer and related stakeholders.
11. Conduct Service camps at branches manned/unmanned in and around locations
12. Maintain reports / MIS / dashboards for the activities handled to monitor performance and progress
13. To be sensitive towards complaints and the stricter timelines, should coordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions.
14. Ensure completion of cases within timelines and within quality standards.
15. Handling good relationships with offices and reconciliation of complaints/queries is very critical.
16. Revenue generation through Upsell, Retention
17. Collection support
18. First contact resolution
Salary: 4.50 LPA - 8.50 LPA (For all 4 profiles)
Work Experience: The candidate must have a minimum of 2 years of experience in Customer Services (Credit Card)
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