KRA:

1. Translating company's objectives in the region

2. Ensure store compliance with company's operational procedures

3. Lead, motivate & develop team to maximize profits

4. Drive customer focus through service standards in area

Knowledge, Skills & Abilities:

- Excellent communication & influencing skill

- Result oriented

- Financial awareness & understanding of P&L

- Ability to analyze reports

- Sales & marketing orientation

- Planning & organizational skills

- Building & developing high performance team

- Operating system & internet skills

Qualifications:

Exposure:

- BHM graduate/ Diploma/ any relevant degree or with relevant experience.

- 1.6 - 5 years of experience in handling multiple F&B units

- Retail or related industry exposure

- Age Limit from 18 to 30 years.

Duties & Responsibilities:

Financial:

- Supervise an individual outlet.

- Maximize Cafe sales performance and drive profits.

- Sales forecasting and apportioning targets across teams.

- Assuring the Timely & Accurate indent is placed for the caf- .

-  Wastage control measures.

Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

- Motivating the team to ensure the sales target in met.

-  Grievance handling & solving issues.

- Ensure the Training Certification of team members.

Process Indicators:

- Ensuring all the documentation related to the caf- is done on time (Sales Reports/ Caf- Registers).

- Ensuring the Quality Audits done on day to day basis.

 - Integrity cost controllable & Waste Management.

Customer orientation:

-  Ensure all the Customer complaints are resolved.

- Analysis of Customer database complaints & drive the footfall in the cafes.

- Ensuring the Training norms are met.

- Ensuring 90% score in the Management Visit Report.

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