Senior Recruitment Specialist at Zodnik
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Assistant Manager - Outbound Sales - BPO (3-8 yrs)
This is an excellent and immediate opportunity in leading BPO MNC for Assistant Manager- Pune
Position- Assistant Manager
Location- Pune
Date of Interview- 24th Dec 18
Date of Joining- immediately
Add on Benefits-
Leading MNC in the market
Company payroll- Permanent / No contract
Other Allowances
Key Roles and Responsibilities :
- Managing an average team size of 3 or more team leaders.
- Client, Customer & People Management.
- Drive Performance in the team to achieve KPI's.
- Manage the daily team activities and operations.
- Drive Team adherence and manage scheduling.
- Managing Escalations (Internal & External)
- Run reports & conduct a thorough analysis of the missed KPI's & draw an effective action plan.
- Drive Continuous Improvement projects by use of kaizen & Lean practices.
- Performance management and appraisals of the team.
- Conduct weekly reviews & present an action plan to the Management.
-Conduct one on one, skips with the team.
- Feedback and Coaching.
- Knowledge management for the team and quality control.
- Apply performance management strategies - action plans, BQ planning.
- Responsible for people/ employee career development.
Qualification :
- Graduates.
- Candidates should be preferably from Outbound Sales background
- Hands on with MS Office tools i.e. Excel, PowerPoint & Word.
- 3 to 4 years experience into team handling with at least 1 year as Assistant Manager
Interested candidates can forward their resume
Please refer your friends, if they are look for good opportunity like this.
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