Assistant Manager - Dotcom Sales & Operations

 Looking for immediate Joiners

Job Responsibilities :

Business strategy:

- Know the customer: Deeply understand customer behavior, develop new customer insights. Make the JBP, plan and drive the monthly numbers, and ultimately the yearly targets

 Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them

Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.

 Know the competition: Understand on-line and off-line players.

 Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required

Site Management:

- Coordinating closely with Global and brand team to ensure site merchandising is aligned with product availability and sales goals

- Review inventory and style selling reports to become an expert in respective categories to effectively support the business when developing content

- Communicate and monitor any necessary changes to product placement to improve sales, conversion and customer experience

- Communicate and provide direction to Marketing team to create and merchandise pages aligning with product availability and sales and brand goals

- Monitoring traffic, conversion and other KPIs on the site using analytics tools

- Analyzing site and customer behavior using analytics tools to improve customer experience

Selection Management:

- Make sure all the active selection is live on the site

- Own cost improvement and overall portfolio management on the site

Fulfillment and Inventory:

- Key driver of working capital management and inventory

-Order Management - End to End monitoring of processing of online orders and dispatches

- Handle customer returns, COD returns and restocking.

- Develop and manage a fulfillment strategy with the service partner handling the site to ensure best selection along with the optimal cost and service.

People leadership:

- Day to day coordination with the regional and global team

- Coordinate with Logistics, Finance and Planning for Supply, Payment/Reconciliation and Availability planning and execution

- Set goals, define KPIs and ensure team tracks effectively towards goals

Desired background:

Educational background - Graduation, MBA is preferred

- Knowledge of Retail, consumer goods industry is a plus

- Minimum 3 yrs experience in Business development/Sales/Ecom

Desired skills & experience:

- Global brand Dotcom experience is highly desirable

- Highly analytical - Knowledge of Tableau, Google analytics is preferred

- Excellent verbal and written communication with interpersonal skills

- Strong understanding of technology and business - Working experience on SAP or Microsoft Navision is preferred

- Ability to connect with people across teams & levels

- Plan and Design website campaigns

- Work on site content, navigation, hierarchy, and their sequencing on the basis of business strategy

- Have experience of working on coupon creations and promotion configurations

- Should have good understanding of e-com site merchandising and campaign management

- Create curated links to get best out of paid marketing

- Should have conceptual knowledge of tech behind an ecom website

- Should have knowledge about the financial flow through an ecom website

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.