Job Title: Asst Manager/Manager - Operations

Candidate should have at least 1 year experience as an Asst. Manager, Team Lead, Or supervisor in an international BPO with outbound Voice process

Job Summary:

- Experience into International BPO: Outbound Sales

- Tech Sales experience is mandatory

- Responsible For Voice Support & Sales. (USA)

Responsibilities:-

- Managing day to day operations for the team

- Should give process training

- Monitors workflows and meet the target as on need.

- Keeping a track of individual performance, absenteeism and attrition of team

- Provides guidance and training based on knowledge of workflows and processes

- Creates and updates SOP and other training documentation as needed

- Participate in conference calls with onshore operations managers as required

- Designs and creates quality, volume, and productivity reports for Management

- Must be willing to work in US shifts as per working hours

- Provide the team with a vision of the project objectives

- Motivate and inspire team members

- Lead by setting a good example (role model) - behavior consistent with words

- Coach and help develop team members; help resolve dysfunctional behavior

- Facilitate problem solving and collaboration

Experience Level

- Experience in International BPO (Tech Sales/Outbound Sales).

Desired Candidate Profile

- Education: School & Graduation - Any Graduate.

Verbal and Written Skills:

- Speech clarity, voice clarity, good pronunciation

- Good spoken as well as written Grammar.

Behavioral Skills:

- Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem

Solving skills

- Willing to learn and flexible to changes

- Aptitude and ability to grasp

- Team player.

Contact - 8888856574

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