Asst Mgr/ Mgr ( Operations & Lead Generations) - Credit Cards

- Leading Financial Institution Requires Asst Mgr/ Mgr- Credit Cards (Lead Generations Operations) - Airoli Navi Mumbai, Joining in maximum 15-20 days

- Our client a which is a leading Financial Institution offering Home loans, Auto Loans & other financial services to clients/Customers operating in over 8 cities in india's & one the fastest growing network in the country.

- We are looking for Asst Manager/ Mgr-Credit Cards ( Lead Generations & Operations) to manage team of executive/sr Executive at the operation center at Navi mumbai in Mumbai.

The job details are as follows :

1. CLIENT - Leading Financial Institution

2. JOB TITLE - Asst Mgr /Mgr (Lead Generation & Operations)- Credit Cards

3. EXPERIENCE - 3- 7 years in Managing lead generations process/ Campaign with any ITES/ Banking/Financial institution

4. Location, Airoli (Navi Mumbai)

5. Good knowledge of EXCEL Reporting

6. Should have good communication skills

7. Immediate joining

Skills Required :

- Good communication & written skills.

- Understanding of MS EXCEL

THE JD IS AS FOLLOWS :

- Manage lead generation campaign & operations at the contact center of the client at Navi Mumbai for Credit Cards

- Preference will be given to those who have managed credit card process/ campaigns

Key Result Areas :

1. FINANCIAL PERSPECTIVE

- To maintain TAT, and SLA' s of clients thus ensuring 100% performance. in credit card domain

- Handling multiple clients without adding on to head count

2. CUSTOMER PERSPECTIVE

- Query and report management

- Format standard reverts thus creating maximum client satisfaction.

3. INTERNAL BUSINESS PROCESS PERSPECTIVE -

- Follow SOP, of operational process, ensure maximum client fulfillment.

- Understand client requirement and exceed expectations in client service to service internal and external customers to bring the best results in client servicing.

4. PEOPLE LEARNING & GROWTH

- To train team members on their responsibilities and ensure they have knowledge on the process to perform.

- To organize weekly team reviews and conduct training for performance betterment

5. Competencies

- Excellent Communication in English,Ability to manage the client expectations.

- Analytical

Puneesh

7011354635

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