Leading Online delivery platform Require Asst Manager (BD & vendor development) - Worli ( Mumbai)

One of our client leading hospitality brand an initiative aimed at creating businesses & started with one definite purpose, to transform travel by making it more comfortable and convenient for modern day travellers with regards to Food and Beverages. With the ease of contemporary travel making the world a smaller place, and with an increase in all forms of travel, we believe it is essential today to identify the needs of travellers and then create relevant and meaningful solutions for them.

It has Revolutionizing office catering, one order at a time, Founded by catering experts, It leverages technology to cater delicious food at affordable prices, on-time, right to your office doorstep.

The 1st catering tech solution for Corporates. Stress-free, seamless catering for every occasion

Hundreds of caterers, with great rewards on each order

The client is looking for Asst Mgr/ Mgr ( BD & Vendor development) for Worli ( Mumbai)

THE JOB DETAILS ARE AS FOLLOWS :

CLIENT - Leading Hospitality & online delivery platform

JOB TITLE - Asst Mgr/ Manager( BD & Vendor development)

4-8 years vendor management & BD experience with online delivery platforms/ cloud kitchens// Hospitality industry

The role of an Assistant Manager - Business Development-Catering Partners is to take charge and manage the end-to-end restaurant side of the marketplace for the city business.

Location: Mumbai- Worli

Compensation- competitive

Job description : 

- Managing the end-to-end seller acquisition programs - Seller Acquisition, On-boarding, Engagement, Retention and Operations Management. Strategize & implement several seller facing programs - LMS, CRM & Retention, among others

- Handling vendor management and operations team, preparing project plan to define the scope, goals, deliverable's and deadlines of project for Vendor and operations team Ensure all deliverable's and outputs are achieved as planned.

- Supplier / vendor acquisition along with area wise mapping of caterers and restaurants, Manage vendor relationships (Governance and communications), preparation and presentation of weekly, monthly and annual reports

- Connecting with the BH on a timely manner for milestone checks and reviews, ensure all stakeholders are informed of movement of key metrics on a timely manner. Publishing weekly and monthly project reports to appraise all stakeholders- metric movement.

- Work closely with Vendor Team to create process to ensure smooth workflow, proper onboarding and ensuring retention.

- Work closely virtual account manager & partner support team in ensuring timely resolution of all escalation and operational problems.

- Supply chain and Demand management, creating a bridge between marketing team and catering partners team to understand demand that is the scale of marketing, expected order growth and accordingly deploying delivery executives with slot (breakfast, lunch, snacks, dinner) wise bifurcation in order to achieve desired service-level agreement (SLA)

- Focus on continuous process improvements with goals of reducing turnaround time per transaction, Inventory planning and resource, optimization to drive the benefits of scale of operation, manage the team and ensure high service delivery and execution.

- Working with sales and fleet operation teams to improvise net promoter score (NPS) and great customers satisfaction

Part B :

1. Manage the on-boarding process for catering partners in a structured and timely manner

2. Handling vendor management and operations team, preparing project plan to define the scope, goals, deliverable's and deadlines of project for catering partner and operations team. Ensure all deliverable's and outputs are achieved as planned.

3. Work closely with the catalogue team to ensure changes communicated by catering partners are completed in a timely manner, thereby maintaining the equity with catering partners and consumers

4. Lead a team of associates who would be the one single point of contact with the catering partners and would own the relationship

QUALIFICATIONS, EDUCATION AND ATTRIBUTES:

- Full time Graduate from a reputed college

- Valid driver's license / Alternate Identity proof

- 4-9 years vendor management experience

- Prior experience in leading teams (this is not mandatory but would be preferred)

- Comfortable owning projects without hand-holding

- Detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

- Proficient in MS-Office especially Excel

- Communication - Is transparent in communication, with intent to inspire trust and provide the positives and negatives of both individuals and team's action.

- Drive for Results - Prioritizing work between teams to manage time effectively and accomplish assigned tasks.

- Customer Centricity - Develops new approaches that best position products, services, or ideas

- Adaptability - Embraces new approaches when appropriate and discards approaches that are no longer working. Shows a positive attitude to change.

- Critical Thinking - Influences and Persuades others towards a win-win situation.

- People Management - Ability to manage and collaborate with others as a team leader, and drive team members to achieve team goals.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.